After being told that they would honor my groupon over the phone, the manager at the Brookfield, WI store refused to honor my Groupon because I have insurance for a small portion of my glasses purchase. He claimed that the Groupon was not good with any other "offer". ...Read more
Sterling optical in Farmington New York has the worst customer service i have ever witnessed. I went for new contacts and after my exam they tried telling me that i would have to pay 200 dollars more then what they said when i called. This lady should mind her own...Read more
Using my union insurance, I got a pair of glasses with bells & whistles for which I paid a few hundred dollars over and above the coverage, believing I'd have them for a few years. Immediately, the glasses cracked. The store replaced the lenses but the glasses...Read more
I was told I needed glasses before I could start a job. Could get in at Sterling Optical the soonest--the next day. They told me my glasses would be ready by Thursday. Well, now they might be in by Friday--depending when UPS delivers them. I'm supposed to get vision...Read more
My son went to Dr. Mann's office (a part of Sterling Optical) for an exam and contacts. We were told they would be there in a couple of weeks . After two weeks, I called the office and the receptionist told me she hasn't billed the the insurance yet, but she...Read more
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